1 - Readers/Keypads not working.
Q- Software settings - Conrm that the settings of the reader or keypad are correct.
Q- Connections - Check the wiring and integrity of the connectors. If possible, test this reader on the other port.
Q- Extended cable - Belden 9540 should be used up to a maximum of 100 m. Twisted pair alarm cable should
Q not be used. To conrm that an extended reader cable is not at fault, wire the reader directly to the port.
Q- Supply voltage - Conrm that the voltage is within specication. (see table)
Q- User token - Conrm that the user token used for testing is OK by presenting it to a known working reader.
Q- Interference - Conrm whether the reader works when tested 'in hand' and not mounted on the wall.
Q PROXIMITY readers should not be mounted back to back or close to other RF devices.
2 - Readers / Keypads - Extending cable.
QOnly Belden CR9538 / 9540 can be used for cable extensions. CR9538 8 core up to 25 m, CR9540 10 core
Qfor 25-100 m (maximum). With CR9540, the two additional cores should be used to double up the power.
3 - Net2 - Using a door reader as a desktop reader.
QIt is possible to congure a door reader to operate as a desktop reader:
Q1 - Select the doors menu in the left hand Net2 pane.
Q2 - Click on the door you wish to change the reader to act as a desktop reader.
Q3 - Under the relevant reader tab, change the reader operating mode to 'Desktop Reader'.
Q4 - The PC displays 'Would you like to accept desktop reader events from this reader at the PC?' ; click 'Yes'
QNow when you present a blank or existing token to that reader it will allow you
Qto add this new token or edit the existing one.
NOTE:QRemember to return the operating mode to the original setting once the cards have been read
Qor users will not be able to gain access through the reader.
QKP Reader - Ensure that Keypad type is set to 'None', otherwise the Desktop reader option will not be available.
4 - Net2. Two readers into one reader port.
QTwo readers can be wired in parallel. - Colour for Colour. This can be useful in situations such as a barrier where
Qdual height readers are required; one for cars, one for lorries.
5 - Net2. What to do if a user has no access - Check the reader LED's when a card is shown.
Q- No LED's - the reader has no power.
Q- No change in display - try the card on a known working reader. If there is still no response, replace the card.
Q- Green LED ashing when a card is presented; check relay 1 LED to check for activity and also the lock wiring.
Q- Red LED is ashing when a card is presented; check the validity of the user at the PC.
Q Check user's access level and ensure they should have access by clicking on Current Validity.
Q Check the 'Expires end' date and conrm this has not past.
Q- Reinstate the ACU from the doors screen. Select the ACU's you wish to reinstate and then click OK.
Here is the list of topics about this product that receive the most technical support enquiries.
We list them here to help you speed up the installation and trouble shooting process.
Technical Help
Readers mounted together
between
readers
300 mm
Mounted on metal surface
Suitability
Security-sensitive doors
Wet environments
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